What this service is
The prescription review service turns a photo or PDF of a prescription into a list of medicines you can order. It is not a purchase gate: nothing on Medora Health requires a prescription to buy, and using this service is entirely optional. It exists to save you the work of matching a doctor’s handwriting to the right products yourself.
Uploading a prescription
- Open Upload prescription and sign in with your Google account, if you aren’t already signed in. If your account has no WhatsApp number yet, you add one before sending; we do not verify it.
- Take or choose a photo, or pick a PDF. When you add your first photo, we send it to our AI provider, [name of the AI provider used to read prescription images], for a quick check for blur or cropping. PDFs skip this check and go straight to the pharmacist after you submit.
- That check isn’t saved, and nothing is stored until you submit. Other files stay on your device until you submit.
- You can add an optional note, for example about a specific brand you’d prefer.
- Once submitted, you’ll see a confirmation with a reference number, and roughly how long a review usually takes.
How a prescription is read and checked
Every prescription goes through two steps before you see a result:
1. Automated reading
An automated system reads the image and drafts a list of what it thinks is written: each medicine, its strength, and how it should be taken. This draft is never shown to you — it exists only to save the pharmacist time.
2. Pharmacist review
A pharmacist checks the original image against the draft, line by line, and then does one of the following:
- Approves the list, with any corrections, so you can order it.
- Asks you to clarify — for example, if the image is too unclear to confirm a dose — by re-uploading on the same request.
- Rejects the prescription, with a reason, if it can’t be fulfilled.
Only the pharmacist’s decision is shown to you. A pharmacist reviews every prescription; nothing is approved automatically.
What we send to our AI provider
We send only the file itself, with no name, phone number or account details attached. The prescription may show details written on it, such as your name and your doctor’s name, and the AI provider reads those along with the medicines. Before a photo is sent or stored, we remove hidden photo data such as location and device details. From a PDF we remove hidden document data such as the author and the software that made it; every page is kept and sent as uploaded. [name of the AI provider used to read prescription images] processes the file only to return a result to us, under [our AI provider's data-handling terms]. If the automated reading step fails, times out, or is switched off, your prescription still reaches a pharmacist — it’s never blocked by a technical problem, only reviewed with an empty starting draft.
How the medicine list is matched to our catalog
The automated reading step only reads what’s written on the prescription — it never decides which product you’re offered. Matching a medicine name to an actual product in our catalog is done separately, and a pharmacist confirms the final match before you see it. Where an exact brand isn’t available, we may show a clearly labelled alternative for the pharmacist, or for you, to choose instead.
How long it takes
Pharmacists review prescriptions during [pharmacist review hours]. Our usual review time is [usual time to review a prescription]. When the pharmacist has finished, we email you a link at your Google email address. The email contains only a reference number and a link, never the names of your medicines or the pharmacist’s notes.
Storage and retention
Prescription files are stored in a private file store, separate from public product images, and are never publicly accessible — they’re viewed only through links that expire after a few minutes. We delete prescription files [how long prescription images are kept before deletion] after the review is finished. If we asked you for a clearer copy and you don’t send one, the request closes after 30 days and its files are deleted [how long prescription images are kept before deletion] after that.
We keep a text record of each review: what was read from the prescription, your note, the pharmacist’s decision and messages, and the medicine list. We keep it for [how long the text record of a prescription review is kept].
Your account
Signing in with your Google account for the first time creates an account — there’s no password. You stay signed in for up to 90 days, and can view past prescriptions from My account. If you delete your account, prescriptions still under review are closed; the privacy policy explains what happens to the records.
This isn’t medical advice
The prescription review service matches what’s written on a prescription to products we can supply. It does not replace the judgement of the doctor who wrote the prescription, and a pharmacist may ask you to confirm details or contact your doctor if something is unclear. If you have questions about your treatment, speak to a healthcare professional.
Questions
If you have questions about a prescription review, contact us at [support phone number and email address].